FAQs
Our standard shipping times are typically 2–6 business days (depending on the shipping method). However, during peak shopping seasons like Black Friday and Christmas, delivery times may extend to 7–10 business days due to high order volumes.
Our standard shipping times are typically 2–6 business days (depending on the shipping method). However, during peak shopping seasons like Black Friday and Christmas, delivery times may extend to 7–10 business days due to high order volumes.
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times. We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times. We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Please contact our support team for assistance if you have any additional questions.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Please contact our support team for assistance if you have any additional questions.
MakeWell is headquartered in the United Kingdom, and our products are manufactured in Germany. For our valued customers in the United States, all orders are fulfilled from our warehouse located in Alabama.
MakeWell is headquartered in the United Kingdom, and our products are manufactured in Germany. For our valued customers in the United States, all orders are fulfilled from our warehouse located in Alabama.
Yes, our supplement labels adhere to FDA guidelines. We manufacture our products in Germany, where they undergo stringent quality checks to ensure they meet some of the highest standards globally.
Yes, our supplement labels adhere to FDA guidelines. We manufacture our products in Germany, where they undergo stringent quality checks to ensure they meet some of the highest standards globally.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Yes, you can pay in USD. We recommend using PayPal at checkout to avoid any international transaction fees. While you'll be charged in USD, your bank or credit card issuer may still apply international transaction fees. These fees are determined and collected by your bank or credit card issuer and are not controlled by MakeWell. We suggest reaching out to them directly for further information about these fees.
Yes, you can pay in USD. We recommend using PayPal at checkout to avoid any international transaction fees. While you'll be charged in USD, your bank or credit card issuer may still apply international transaction fees. These fees are determined and collected by your bank or credit card issuer and are not controlled by MakeWell. We suggest reaching out to them directly for further information about these fees.
Discount Codes cannot be applied retrospectively after your order has been placed. To ensure you receive your discount, it's important to use the Discount Code during checkout.
Discount Codes cannot be applied retrospectively after your order has been placed. To ensure you receive your discount, it's important to use the Discount Code during checkout.
If you encounter difficulties processing your order or the payment fails, we suggest trying another browser or clearing your cache as a first step. This often resolves the issue. If the problem persists, please reach out to our customer care team with a screenshot so that we can investigate further.
If you encounter difficulties processing your order or the payment fails, we suggest trying another browser or clearing your cache as a first step. This often resolves the issue. If the problem persists, please reach out to our customer care team with a screenshot so that we can investigate further.
Unfortunately, adding items after an order has been placed is not possible. The best thing to do is to place an additional order, including the outstanding items.
Unfortunately, adding items after an order has been placed is not possible. The best thing to do is to place an additional order, including the outstanding items.
We automatically send an order confirmation each time you make a purchase. To access your invoice, simply click the "View invoice" link provided in these emails. Alternatively, you can download your invoice directly from your account dashboard for easy saving or printing.
We automatically send an order confirmation each time you make a purchase. To access your invoice, simply click the "View invoice" link provided in these emails. Alternatively, you can download your invoice directly from your account dashboard for easy saving or printing.
While we strive for your complete satisfaction, we understand that returns may sometimes be necessary. Should you need to return your order, please contact our customer care team, and we'll provide you with a return label.
Please keep in mind that for hygiene purposes, returned products must be in perfect condition, with the inner and outer seals intact and not damaged in any way.
While we strive for your complete satisfaction, we understand that returns may sometimes be necessary. Should you need to return your order, please contact our customer care team, and we'll provide you with a return label.
Please keep in mind that for hygiene purposes, returned products must be in perfect condition, with the inner and outer seals intact and not damaged in any way.
Once we receive the products in our warehouse and they pass our return checklist, we will process your refund as quickly as possible. Please allow up to 10 working days for this.
Once we receive the products in our warehouse and they pass our return checklist, we will process your refund as quickly as possible. Please allow up to 10 working days for this.
Yes, you can. We recommend you let us know as quickly as possible so the order doesn’t get shipped. Please note our terms and conditions in the Shipping and Delivery section.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
Yes, you can. We recommend you let us know as quickly as possible so the order doesn’t get shipped. Please note our terms and conditions in the Shipping and Delivery section.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note our Terms and Conditions for our return policy.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note the terms and conditions of our return policy.
If you have accepted the delivery, we can provide you with a return label.
As soon as we receive the parcel in the warehouse and are able to re-stock this, we will be able to refund your order. Please note the terms and conditions of our return policy.
We aim to fulfill your order within two working days from the date of the order confirmation.
We endeavor to start processing orders on the same day they are submitted if they are placed before 12 PM from Monday to Friday. Any orders submitted after 12 PM on Friday will be handled the following Monday.
We aim to fulfill your order within two working days from the date of the order confirmation.
We endeavor to start processing orders on the same day they are submitted if they are placed before 12 PM from Monday to Friday. Any orders submitted after 12 PM on Friday will be handled the following Monday.
You can choose one of the following shipping methods when placing an order in the US.
Free Standard Shipping over $150 (2-6 business days)
Standard Shipping for orders under $150 (2-6 business days) - $6.90
Expedited Shipping (1-4 business days) - $12.90
2-Day Guaranteed Shipping (2 business days) - $25.90
You can choose one of the following shipping methods when placing an order in the US.
Free Standard Shipping over $150 (2-6 business days)
Standard Shipping for orders under $150 (2-6 business days) - $6.90
Expedited Shipping (1-4 business days) - $12.90
2-Day Guaranteed Shipping (2 business days) - $25.90
You should have received a shipping confirmation email with a tracking number. Sometimes, this can land in your spam folder.
You should have received a shipping confirmation email with a tracking number. Sometimes, this can land in your spam folder.
Initially, we would ask you to please check with your neighbors, back doors, etc. In many cases, the parcel can be found there. If a parcel is lost, please get in touch, and we will contact the carrier for an update.
Initially, we would ask you to please check with your neighbors, back doors, etc. In many cases, the parcel can be found there. If a parcel is lost, please get in touch, and we will contact the carrier for an update.
We’re sorry if something is wrong with your order. If you contact our Customer Care Team as soon as possible, we can help solve any issues.
We’re sorry if something is wrong with your order. If you contact our Customer Care Team as soon as possible, we can help solve any issues.
Yes, we do! We ship to many international destinations. Visit our global website at www.makewell.co to view a full list of shipping destinations, or visit www.makewell.uk for our UK store.
Please contact us to request a Practitioner Code to use on our international websites.
We do not offer shipping to Canada.
Yes, we do! We ship to many international destinations. Visit our global website at www.makewell.co to view a full list of shipping destinations, or visit www.makewell.uk for our UK store.
Please contact us to request a Practitioner Code to use on our international websites.
We do not offer shipping to Canada.
Yes, all of our products are plant-based. We work hard to provide you with cruelty-free products that are free-from any animal-derived ingredients.
Yes, all of our products are plant-based. We work hard to provide you with cruelty-free products that are free-from any animal-derived ingredients.
Hypoallergenic means "less likely to provoke a reaction," with "hypo" referring to less and "allergenic" indicating something that causes a reaction. This term often describes products with fewer allergy-triggering substances or allergens than standard products.
However, it's important to note that there is currently no standardized legal or scientific definition of hypoallergenic, leading to variability in how companies interpret and use the term.
At MakeWell, we formulate our products with the lowest possible levels of ingredients known to cause allergic reactions and avoid synthetic flavors, thickeners, or fillers that many people can be sensitive to. We prioritize transparency and clearly label our products so you know exactly what you're getting. Additionally, we've worked to ensure that all our products can be safely used alongside antibiotics and Disulfiram.
Hypoallergenic means "less likely to provoke a reaction," with "hypo" referring to less and "allergenic" indicating something that causes a reaction. This term often describes products with fewer allergy-triggering substances or allergens than standard products.
However, it's important to note that there is currently no standardized legal or scientific definition of hypoallergenic, leading to variability in how companies interpret and use the term.
At MakeWell, we formulate our products with the lowest possible levels of ingredients known to cause allergic reactions and avoid synthetic flavors, thickeners, or fillers that many people can be sensitive to. We prioritize transparency and clearly label our products so you know exactly what you're getting. Additionally, we've worked to ensure that all our products can be safely used alongside antibiotics and Disulfiram.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fiber and therefore considered natural, as well as being vegan-friendly.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fiber and therefore considered natural, as well as being vegan-friendly.
It’s important to store your products in a cool, dark place and away from direct sunlight. Please note that it is also important to close the lid tightly when not in use.
It’s important to store your products in a cool, dark place and away from direct sunlight. Please note that it is also important to close the lid tightly when not in use.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities in Germany. Each batch of raw ingredients is lab-tested for their quality, purity and safety.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities in Germany. Each batch of raw ingredients is lab-tested for their quality, purity and safety.
Any inconsistencies are harmless. At MakeWell, we work with high-quality natural raw ingredients like plant powders and extracts. Fluctuations in color and texture are not unusual, especially as we avoid using any technical adjuvants.
If you have any concerns, please contact us and attach an image of your capsules to the inquiry.
Any inconsistencies are harmless. At MakeWell, we work with high-quality natural raw ingredients like plant powders and extracts. Fluctuations in color and texture are not unusual, especially as we avoid using any technical adjuvants.
If you have any concerns, please contact us and attach an image of your capsules to the inquiry.
Yes, please visit Our Practitioners page for more information.
Yes, please visit Our Practitioners page for more information.
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